Privacy Policy

Last Updated: October 01, 2025

Welcome to LocalLoox! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services. We respect your privacy and are committed to protecting your personal data.

1. Information We Collect

We collect several types of information from and about users of our Services, including:

1.1 Personal Information

We may collect the following personal information:

• Name, email address, phone number
• Home/business address, location, and zip code
• Profile images
• Unique device identifiers

1.2 Service Provider Information

For service providers (vendors), we may also collect:

• Business information
• Service details and pricing
• Professional certifications and documents
• Service area and availability

1.3 Media Content

When creating service bookings, we collect(optional):

• Photos and videos taken within the app
• Voice notes describing service requirements
• Images of service locations or issues requiring attention

2. Why we collect data

We collect data to provide better services to all our users and are required for different processes of app.

3. Sharing your information

We store your data to our server for providing better services to you.

• Google Firebase Cloud Messaging: Firebase Cloud Messaging (FCM) is a cross-platform messaging solution which we used to provide you different types of Push notification.

4. How We Use Your Information

We use your information to:

• Create and manage your account
• Provide and improve our services
• Process service bookings
• Connect users with appropriate service providers
• Send notifications about bookings, quotes, and services
• Communicate with you about our services
• Ensure the safety and security of our platform

5. Sharing Your Information

We may share your personal information in the following circumstances:

5.1 With Service Providers

When you book a service, we share necessary information with the service provider to facilitate the service. This may include your name, contact information, location, and service requirements.

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

7. Your Choices and Rights

You have several choices regarding the personal information you provide to us:

• Access, correct, or delete your personal information
• Opt-out of promotional communications
• Disable location services through your device settings

8. Data Retention

We retain your personal information as long as necessary to provide our services or as required by law. You may request deletion of your account at any time.

9. Media Usage

Photos and videos taken within the app during service booking are:

• Used to accurately assess service requirements
• Shared only with relevant service providers assigned to your booking
• Stored securely on our servers
• Used for quality assurance and dispute resolution when necessary

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]

Address: 105, Shyam arcade, Nr.Bhangali gate, Talaja Road, Bhavnagar - 364001